We can always reached via Text, phone, voicemail or email. We live in Juarez and also have in person meetings customers in both El Paso and Juarez. Because we live in Juarez Mexico our overhead costs are lower and we pass those savings on to you. We use Att Mobile which is in both El Paso and Juarez but our call signal is still weak. Having said that you can always leave a voice mail or text message and of course email. Thank You!